My Resume – IT Manager – E-Commerce & Digital Marketing Manager – Skydiver & USPA Instructor

My Identity photo
Yann GUIHEUX

Personal informations:

Residence : Sai Ying Pun, Hong Kong

Born in Paris, June 1979
Nationality : French

Phone : +852 9827 9397
Email : yann@guiheux.com

 


Professional Experiences:

 

Cleverglow Limited – Hong Kong – Since Apr. 2013
IT Manager

Cloud Infrastructure Design and Setup

  • Case study, requirement analysis and vendors survey to choose the right solution depending on the internal needs.
    Setup of a VMWare Vsphere 5.x infrastructure able to host Virtualized Linux Web Servers running under LAMP architecture (Linux, Apache, MySQL, PHP)
  • Creation of the Web Server Masters for an easy and quick deployment resulting in a 0.5 day duration to deploy and configure a full running server.
  • Definition of the security policies and setup of the DDOS mitigation using Cisco Nexus boxes.
  • Creation of the Backup and Disaster recovery rules to ensure a high availability solution. Recovery of a full crashed server in less than 1 hour.
  • Building of a Nagios/Centreon solution to monitor all the services on the servers, follow the SLA and edit the Capacity Planning. Anticipating the problems before they happen (Memory overload, Disk capacity full, general hardware failure, stuck mail queues, network intrusions)

 

E-commerce portals development

  • Depending on the customers’ requirements, usage of Magento or Prestashop portals to setup e-commerce websites.
  • Customization of the portals to add functionalities and PCI DSS compliance with the payment gateways like Paypal, Payoneer, Worldpay, HSBC.
  • Integration of the catalog in the solution and SEO optimization of the products records
  • Implementation of Digital Marketing best practices for an easy Ad Campaign Management on social media and Google Marketing tools (Analytics, Adwords, Facebook, Twitter, Instagram).
  • Marketplaces and price comparators integration for Amazon, Alibaba, Rakuten and most European marketplaces. Adjustment of margins and optimization of ROI depending on marketplaces markup.
  • Interfacing the purchase process to the logistic partners for a smooth tracking and better customer experience. Resulting on increasing the positive feedback on marketplaces by 20% and minimizing the requests to the customer service (from 20 calls a day to less than 10)

Company administration and Human resources

  • Staff management and recruitment (IT Department :  15 Dev, 5 DBA, 10 Sys Admins)
  • Financial follow-up and forecast
  • Research and Development
  • Customer Relationship Management

 


 

Fondlight Limited – Hong Kong – 2012/05 – 2013/05
IT Manager

Web Architecture Design and Setup

  • Setup of a Cloud based solution using VMWare 4.X
  • Creation of the master images for the virtual machines (LAMP under DEBIAN)
  • Definition of the backup and security policies
  • Building a Nagios / Centreon solution to monitor all the web servers
  • Monitoring Mail servers and optimization for anti-spam blacklist policies

 

Setup of a full Babycare products Website for European market – http://www.natineo.fr

  • Usage of Prestashop E-commerce solution to build the Website
  • Integration of the specification of the Design team
  • Development of Statistics tools for the marketing team (Real time tracking, Product listing statistics, Average cart reporting, Sales volume, Annual and monthly comparison on incomes)
  • Optimization of the SEO and Integration of Google Tag Manager and Lengow

 

Migrating from Prestashop 1.4 to 1.5 a Senior healthcare Website – http://www.adomsante.fr

  • Background analysis
  • MySQL Database migration tools development
  • Definition of the Change process
  • Integration of new design and tools
  • Optimization for ISO compatibility with other in-house websites modules. Reducing the development and offline time by 50% during new module integration or functionalities improvement.

 

Day to day administration

  • Windows Servers administration (AD management, backup policies)
  • Exchange Server 2007 administration with Blackberry Enterprise Server plugged
  • Postfix administration and antispam policies monitoring with Spam Assassin
  • MySQL and Servers log Monitoring
  • Disk space monitoring and capacity planning
  • Security audit
  • Research and development: Proof of concepts on new technologies, A/B Testing on UX optimization, monitoring and probe testing on servers availability.

 

Logistic Automation

  • Audit of all manual existing processes
  • Definition of new automated processes
  • Interface with the warehouse and European carriers (Increasing the limit of 20 orders per day to 70 orders with less resources and human errors on the logistic chain – Peak volume of 110 orders a day)
  • Setup of performance reporting tools with KPI on Average processing time, shipment delay, logistic partner performance, whole delivery time door to door.
  • Real-time Order tracking and Financial report

 

Multicultural Team Management (Hong Kong, France, Germany, China – Team of 10 people)

  • Projects and Tasks management
  • Board Members Reporting (CEO, CFO and foreign Share holders)
  • Costs analysis and budget follow-up
  • Formation of users and definition of IT best practices

Other managed websites: http://www.bonjour-bebe.frhttp://www.fondlight.com


 

Hermine Consulting – France – 2004/04 – 2012/04
IT Consultant

Blackberry Enterprise Server 5.0 Engineer

  • Managing and migrating from BES 4.0 to 5.0
  •  Administering the BES architecture and security policies
  •  Level 3 Support on devices
  •  Writing administration procedures for support teams Level 1 & 2
  •  Building a BES 5.0 Architecture over VMware
  •  Managing SQL Server 2008 databases and Lotus Notes 8.0 mobility groups
  •  Test and validation of new devices

 

Mobile Device Management Expert

  • Goals: Secure and manage enterprise mobile devices
  • Collecting the needs and writing of the proposal
  • Study of available solutions and validation of best product (Good manager – Trend Micro Mobile security – MacAfee Enterprise Mobility Management EMM)
  • Infrastructure design and implementation of the solution
  • Deployment of the solution and Over The Air installation of the client on mobile devices
  • Definition of security policies to fit the Banking Industry Standards

 

Project Manager

  • Developing and implementing a real-time statistics intranet.
  • Initiation of the project (Business case – Feasibility study – Team Creation – Planning)
  • Execution (Build deliverables – Monitoring and control)
  • Closure (Tests – Production – Support)
  • Tools: LINUX – APACHE – MYSQL – PHP – MSSQL – FreeTDS – AWS CISCO – WINDOWS 2003 UNIX AIX

 

Microsoft Windows Technical Expert

  • WSUS 3.0 administration and deployment strategies management
  • Migrating from Microsoft Windows Server 2000 to Microsoft Windows Server 2003 using unattended mode and WinPE
  • Definition of the security policies using GPO and AD
  • Active Directory Design and Administration
  • Implementation of SSL and SSH access using Open SSL on Windows Server 2003
  • System and Network auto-configurator development using Microsoft Visual Basic and SQL Server

 

System Architect

  • Building a secure infrastructure with data multi-sites redundancy
  • Hardware definition using Windows Server 2003 and Windows Server 2008
  • Network architecture using NETGEAR boxes
  • Implementation and configuration of Windows Infrastructure
  • Network configuration with DNS – DHCP – VPN – SSH/SSL – Wi-Fi – Terminal Server
  • Workstations configuration

 

Technical Project Manager

  • Migrating from Filemaker to Open Source
  • Filemaker database study
  • MySQL database creation
  • Internet/Extranet websites development using PHP
  • Real-time reporting charts generation
  • EAN codes generation implementation
  • Aftersales services real-time reporting through serial numbers on products
  • Online registration for end-users
  • Training sessions for factory users in Hong Kong and China (Guangzhou).

 

Others: Horde installation and configuration, WordPress installation and configuration, Common Microsoft Windows 2000/2003/2008 administration, Plesk/Webmin administration, Microsoft Exchange 2003 training sessions. Nagios/Centreon administration on LAMP architecture.

 


 

Electronic Data Systems – France – 2001/04 – 2004/04
Systems and networks administrator

Lotus Notes Administrator (Noos)

  • ID administration and bases management
  • Security and antivirus
  • Migrating from 4.5 to 5.0
  • Cluster administration

 

Microsoft System Administrator (Cegetel)

  • Migrating from Microsoft Windows NT to XP using Norton Ghost, RIS, WinPE
  • Migrating accounts using Enterprise administrator and Hyena
  • Microsoft SMS accounts migration using a self-developed application
  • Migrating Exchange databases between multi-sites
  • SMS applications packaging
  • CFT administration using software developed in Visual Basic 6.0

 

Computer Telephony Integration Administration (Noos)

  • Genesys Vocal, Email, Campaign, Backup modules administration
  • Oracle attached databases administration
  • Nortel PABX administration
  • Client/server administration application using Visual Basic for a distant administration
  • Exploitation manual redaction

 

Intranet Technical Project Manager (Bouygues Telecom)

  • Automating real-time reporting
  • Secured accounts management
  • Open source templates development
  • Human management: 2 programmers, 1 analyst, 3 administrators
  • Open Source based Administration (LAMP architecture)

 

Pre-sales and technical consulting (P.M.U.)

  • Technical validation and technical propositions writing

 


 

European Financial Management Association – France – 2000/06 – 2001/04
IT Manager

Webmastering

  • Website administration (http://www.efma.fr)
  • Content Web mastering and designing
  • Firstclass administration (Webserver and messaging software)
  • Microsoft SQL Server 7.0 administration
  • Siebel administration (CRM Software)
  • Nortel PABX administration
  • Workstations administration (updates, commons issues, antivirus)
  • Graphic design of brochures (Convention, Congress, misc. events)
  • Technical support on events (Video streaming, video projectors, Barco)

 


 

TIMSA – France – 1998/09 – 2000/05
Systems and Networks Administrator

Administrator

  • Technical Hotline
  • Microsoft Windows NT, UNIX, Novell Installation and administration
  • Large Enterprises System Administrator: French Armed Forces, URSSAF, COFACE, APEC
  • Lotus Notes Administrator
  • Workstations management using Qualipark
  • Cisco and Nexland network configuration
  • Pre-sales, consulting and 2000 Bug audit

 


 

TECHNICAL SKILLS:

  • Commons: Microsoft OS, Unix, Linux, Mac OSx, MS Office, Open Office, Software, Hardware, Network Administration, Enterprise mobility (Android, IOS, Blackberry), Cloud Computing.
  • Messaging: MS Exchange, Lotus Notes, Firsclass, Horde, Postfix, Sendmail, SPF, DKIM, DMARC, Spam Assassin
  • CRM: Siebel, SAP, Digital Workflow, Salesforce, Microsoft Dynamics, SugarCRM
  • Databases: MySQL, Oracle, MS SQL Server, Filemaker, MS Access
  • Backup: Backup Exec, Arcserv IT, NetBackup, Cobian Backup
  • Programming: PHP, Ionic Framework, Cordova, NodeJS, AngularJS,  Jquery, Javascript, Rest API / Webservices, Visual Basic, VB.NET, Admin Scripting (batch, cmd, vbs, KIX, bash)
  • Design: Adobe Photoshop, Adobe Acrobat
  • Internet technologies: IIS, Apache, Firstclass, Plesk, Webmin, Bind DNS, VPN, SSL, SSH, DMZ, IPSEC, QOS, VOIP, Firewalls, Load Balancing / Failover, LAMP architectures specialist.
  • E-commerce platforms and providers: Magento, Prestashop, OsCommerce, Amazon, Rakuten, Ebay, Cdiscount, RueduCommerce, Lengow, Zendesk, Mailchimp, OVH, Gandi
  • Blogging and Forums: WordPress, Drupal, Dotclear, PhpBB, KwsPHP (ex PwsPHP)
  • Social Media: Facebook, Twitter, Instagram

 


 

PROFESSIONAL CERTIFICATIONS:

MCP Windows 2000 Pro and Server, MCP/MCSA/MCSD/MCSE Windows 2000, MCP Windows NT4 Server, Routing (Cisco, 3com, Intel), NETGEAR POWERSHIFT Agreement N° 7111015

 


 

 

EDUCATION AND BASE SKILLS:

Graduate in Industrial Science and Technology: Electronic engineering

Languages:

  • French: Mother Tongue
  • English: Fluent
  • Tagalog: Intermediate
  • Mandarin and Cantonese: Beginner
  • Japanese: Beginner

 

Driving Licenses:

  • International Car Driving License
  • International Boat License

 

OTHERS :

Skydiver, Coach, AFF Instructor, Tandem Instructor
Member #299255 of the United States Parachute Association – License D-36934

Two times Gold Medal of Men’s gymnastics in 1992 & 1993 – Paris Area, France

Photography enthusiast using Nikon camera with 10.5mm Fisheye, 60mm Macro, 18-70mm, 70-300mm, specialized in Macro photography and Packshot